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Price
2 800 Ft /
In partnership with Audi Hungaria Zrt.
Terms and Conditions
· 6.2. The Service Provider may freely change its advertised prices without prior notice.
· 6.3. When communicating prices, the Service Provider indicates the applicable rate of taxation (VAT, tourism tax) at the time of the offer, as regulated by law. In case of additional burdens due to changes in tax laws (VAT, tourism tax), the Service Provider, with prior notice, passes these on to the Contracting Party.
· 6.4. Current discounts, promotions, and other offers are advertised on the hotelfamulus.hu website.
· 7.1. Children up to 12 years old stay for free if they share a room with two adults and use existing beds.
· 7.2. Children under 12 are entitled to a 50% discount on meal prices, payable on-site.
· 8.1. The Service Provider expects payment for the services provided to the Contracting Party no later than upon departure from the hotel following the use of the services, but may allow for deferred payment under individual agreement.
· 8.2. To guarantee the use of services as per the Contract and the settlement of the consideration, the Service Provider may: a) request a credit card guarantee, whereby the consideration for the ordered and confirmed service is blocked on the credit card, b) request advance payment of part or all of the participation fee.
· 8.3. In accordance with Hungarian legislation, the currency of the invoice issued by the Service Provider for the consideration of services ordered, confirmed, and provided by the Partner is HUF. If the currency of the consideration specified in the confirmation issued by the Service Provider is EUR, the consideration for services on the invoices issued by the Service Provider is converted at the exchange rate recorded by the Service Provider on the day of the guest's arrival. In addition to the HUF currency, the payable consideration is also stated in EUR on the invoice, alongside the exchange rate.
The Service Provider accepts cash-saving payment methods (credit card, and, under separate agreement: coupon, voucher, etc.), the current list of which is available to the Contracting Party upon request.
Any costs associated with the use of any payment method shall be borne by the Contracting Party.
· 9.1. The Guest may occupy the hotel room from 3:00 PM on the day of arrival (Check-in) and must vacate it by 11:00 AM on the last day of stay (Check-out).
· 9.2. If the Guest wishes to occupy the room before 6:00 AM on the day of arrival, the previous night will be charged.
· 10.1. Pets are not allowed in the Service Provider's accommodations.
· 11.1. The Service Provider is entitled to terminate the contract for accommodation services with immediate effect and thus refuse to provide services if: a) the Guest does not use the provided room or facility as intended, b) the Guest behaves in a manner that is objectionable, rude, or unacceptable towards the safety, order, or employees of the accommodation, is under the influence of alcohol or drugs, or exhibits threatening, offensive, or other unacceptable behavior, c) the Guest suffers from an infectious disease. d) the Contracting Party fails to fulfill the prepayment obligation specified in the Contract by the specified deadline.
· 11.2. If the contract between the parties is not fulfilled due to "force majeure" reasons, the contract shall be terminated.
· 12.1. If the Service Provider's hotel is unable to provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider must immediately arrange accommodation for the Guest.
· 12.2. The Service Provider is obliged to: a) provide/offer the services specified in the Contract at the price confirmed therein, for the period specified therein, or until the obstacle is removed, at another accommodation of the same or higher category. Any additional costs of providing substitute accommodation shall be borne by the Service Provider. b) provide the Guest with one free telephone call opportunity to inform them of the change in accommodation. c) provide free transfer to the Guest to move to the offered substitute accommodation and for any later move back.
· 12.3. If the Service Provider fully complies with these obligations, or if the Guest accepts the substitute accommodation offered to them, the Contracting Party shall not be entitled to subsequent claims for damages.
· 13.1. If the Guest falls ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider offers medical assistance.
· 13.2. In the event of the Guest's illness/death, the Service Provider shall claim cost compensation from the patient/deceased's relatives, heirs, or the payer of the invoice; for any medical and procedural costs, the consideration for services used before death, and any damages to equipment, furnishings incurred as a result of illness/death.
· 14.1. Pursuant to the Agreement, the Guest is entitled to the ordered room and the proper use of the facilities of the accommodation that fall within the usual scope of services and are not subject to special conditions.
· 14.2. During the stay at the accommodation, the Guest may file a complaint regarding the services provided by the Service Provider. The Service Provider undertakes to handle, in writing, any complaint received during this period and documented (or recorded in a report) by the Guest.
· 14.3. The right of the Guest to file a complaint ceases upon departure from the accommodation.
· 15.1. The Contracting Party is obliged to settle the consideration for the services ordered in the Agreement by the deadline and in the manner specified in the Agreement.
· 15.2. The Guest ensures that any child under their responsibility who is under 14 years of age stays at the Service Provider's hotel only under adult supervision.
· 15.3. The Guest may not bring their own food and drink to the hotel's catering facilities.
· Liability for Damages of the Contracting Party The Guest is responsible for all damages and disadvantages caused by the fault of the Guest, their companion, or other persons under their responsibility, which the Service Provider or a third party suffered. This liability exists even if the injured party is entitled to claim compensation directly from the Service Provider.
a) Provide the accommodation and other services ordered under the Agreement in accordance with the applicable regulations and service standards.
b) Investigate the written complaint of the guest and take necessary steps to address the issue, which must be documented in writing.
· 19.1. The Service Provider assumes responsibility for all damages suffered by the Guest within its facilities due to the fault of the Service Provider or its employees.
· 19.1.1. The liability of the Service Provider does not extend to events of damage caused by circumstances beyond the control of the Service Provider's employees and guests or by the guests themselves.
· 19.1.2. The Service Provider may designate areas within the hotel where Guests are not allowed. The Service Provider shall not be liable for any damages or injuries that may occur in such areas.
· 19.1.3. The Guest must immediately report any damage incurred to them in the hotel and provide all necessary information to the hotel, which is necessary to clarify the circumstances of the damage, possibly for the preparation of a police report or police procedure.
· 19.2. The Service Provider is also liable for damages suffered as a result of the loss, destruction, or damage to the belongings of the Guest staying, in cases where the Guest has placed them in the location designated by the Service Provider or in the room, or where they have been handed over to an employee of the Service Provider who could be considered authorized to receive them.
· 19.2.1. The Service Provider is liable for valuables, securities, and cash only if they have expressly agreed to keep them safe, or if the damage occurred for reasons for which it is generally responsible. In this case, the burden of proof lies with the Guest.
· 19.3. The amount of compensation is fifty times the daily room rate specified in the Agreement, except where the damage is less than this.
· 23.1 References and Links Pannon Famulus Kft has no influence over the design and content of any material linked or referred to within its websites that are owned by third parties.
· 23.2 Copyright The layout of the websites, the diagrams, images, and logos used, as well as the collection of individual contributions, are protected by copyright. Copying or using any such objects in other electronic or printed publications, such as diagrams, images, or texts, is not permitted without the consent of Pannon Famulus Kft.
· 23.5. SSL Security To ensure security and provide enhanced confidential data handling, our website employs SSL encryption software for online bookings. Your credit card number and any other information you enter while completing various forms are automatically encrypted for data protection and remain protected during transmission over the network. Upon arrival at our server, the information is decrypted using a unique private key. SSL enables your browser to connect to our website and establish a secure communication channel in a transparent manner. SSL is the most widely used and successful secure transaction system today. To use this system, you simply need to check your browser's compatibility. You can do this by checking if you see one of the following icons at the bottom left (in the case of Netscape) or top right (in the case of Microsoft Internet Explorer) of your screen.
HOUSE RULES
1.) Check-in - Check-out
Rooms are available from 15:00 on the day of arrival. On the day of departure, please vacate the room by 11:00. If our cleaning staff finishes earlier, rooms can be occupied before 15:00. Please notify us in advance via email or phone if you plan to arrive earlier. Extension of stay on the departure day is possible for an additional fee if there are no new guests arriving in the room. Extension fee: 50% of the daily room rate.
For check-in, it is necessary to fill out the registration form accurately. Based on this, guests will receive a magnetic card as a room key. Upon check-out, please return the magnetic card with the cardholder to the hotel porter. In case of loss or damage to the room key, a fee of 2000 HUF must be paid.
The guest is required to settle the payment for the stay no later than upon final departure. The hotel may also request payment upon arrival.
In case of non-payment upon departure, the hotel reserves the right to take legal action (enforcement of hotel lien, police report, litigation for debt collection).
2.) Visitors
Only registered guests at the reception are allowed to stay in the hotel rooms. Please receive your visitors in the lobby.
3.) Basic services
In addition to accommodation, our room rates include the following for our guests: breakfast or half-board - upon confirmation, parking usage, Wi-Fi accessibility throughout the hotel.
4.) Hotel facilities, equipment
Guests are required to use hotel equipment and facilities appropriately. Hotel equipment and supplies cannot be taken out of the hotel premises. If hotel equipment (bathrobe, towel, etc.) is taken without purchase, the hotel will file a criminal report or initiate a compensation claim.
Any rearrangement of hotel rooms can only be done by hotel staff or designated representatives. The hotel holds the guest responsible for damages resulting from unauthorized rearrangement.
If a guest notices any defects in hotel equipment or facilities, they must inform the reception immediately. The guest cannot rectify the defect themselves, and the hotel is not liable for damages resulting from it, even if the damage is solely to the guest themselves.
5.) Daily cleaning
Hotel room cleaning is done between 8:00 and 15:00. Bed linen is changed every 2 days for longer stays, and towel change depends on guest notification (placed on the bathroom floor). The cost of cleaning and disinfecting heavily soiled rooms and textiles may be partially or entirely passed on to the guest.
The hotel may exempt daily cleaning if a "Do Not Disturb" sign hangs on the guest's door handle.
6.) Safety, fire protection
It is prohibited to store flammable, explosive materials, operate coffee makers, irons, and other electrical appliances in the hotel room. Ironing or laundry needs can be indicated at the hotel reception. Every guest must adhere to the hotel's fire safety regulations. In case of fire, notify the reception and indicate the fire on the fire alarm device in the building.
The hotel operates a closed-circuit camera system, which is continuously monitored by security guards and the hotel receptionist.
Security personnel are continuously present in the hotel and are authorized to: check access to the parking lot, warn, remove guests for illegal behavior, detain in case of apprehension, and call the police if necessary.
7.) Damage
The hotel will seek reimbursement for damage caused negligently or intentionally.
8.) Smoking
Smoking is prohibited throughout the hotel premises! Smoking guests may smoke in the designated area 5 meters from the entrance of our hotel. If a guest violates the smoking rule, hotel staff are authorized to warn the guest and ask them to stop the violation. If the violation persists, the hotel may charge a fine of 100 Euros.
9.) Dining
Main meal times: buffet breakfast from 6:30 to 10:00, half-board dinner available from 18:00 to 21:00 for our guests. Our restaurant is open from 11:00 to 22:00.
We kindly ask our guests to consume buffet offerings only in the restaurant; food and drinks cannot be taken out from the restaurant.
Food Allergies: We can provide lactose-free, gluten-free, and vegetarian dining options at our hotel. Guests are requested to inform us of their special dietary requirements before arrival.
Only food and beverages purchased at the hotel can be consumed in the public areas of the hotel. Food and beverages not purchased at the hotel can only be consumed in the hotel room, with the preservation of equipment.
10.) Guest tranquility
Please respect the tranquility of other guests and avoid disturbing them with loud noises. Pay particular attention to each other's tranquility after 22:00.
11.) Found items
Any unattended items found in the hotel must be handed over to reception. The hotel is obligated to keep items left behind by guests for 1 month. Leftover food, medicine, perishable items will be disposed of by the hotel.
12.) Hotel liability for compensation
We would like to remind our dear guests that our hotel is not responsible for valuables left in the room. Please store your valuables in the room safe. If there is not enough space, you can leave them in our reception safe for safekeeping.
13.) Regulations
The hotel has Data Management and Camera Regulations, as well as Complaint Management Regulations.
14.) Do you have any questions?
For further information about our services and their use, please inquire at the hotel reception. We hope that your time for relaxation meets your expectations and will be joyful and uninterrupted.
The house rules are an integral part of the hotel contract.
Data Management Information for our Guests
Pannon Famulus Limited Liability Company
Headquarters: 9022 Győr, Liszt Ferenc u. 42.
Company registration number: 08-09-014847
Representative: Péter Knauz managing director
Phone number: 96/547-720
Data protection officer: Imre Nagy
Email: nagy.imre@hotelfamulus.hu
Data management registration number:
(hereinafter referred to as "the Company")
2.1. The Company respects the rights of its employees and guests, therefore it has prepared the following Data Management Regulation (hereinafter: Regulation), which is available electronically on the Company's official website and in paper form at the hotel operated by the Company.
2.2. The Company, as the data controller, declares that it complies with the provisions of Act CXII of 2011 on the right to informational self-determination and freedom of information ("Data Protection Act") and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).
2.3. The Company processes personal data only for predefined purposes, for the necessary period, in order to exercise rights and fulfill obligations. The Company only processes personal data that is essential for achieving the purpose of processing and suitable for achieving the purpose.
2.4. The consent statement of a minor under the age of sixteen is valid only if it has been given or authorized by the holder of parental responsibility over the child. The Company is entitled to verify whether consent has been
3.1 This data management regulation applies to all persons staying in the premises of hotels, dormitories, restaurants, sports, and recreational facilities operated by the Company, users of services provided by the Company, persons in an employment or other legal relationship with the Company, including interns, visitors to the Company's operated website, and participants in contests advertised by the Company.
3.2 This regulation shall enter into force on May 25, 2018, and shall remain in effect until revoked.
I. CUSTOMER DATA MANAGEMENT
9.1 For the purpose of this section, any person using the services of the Famulus Hotel and dormitory operated by the Company, as well as the Pódium restaurant, and the recreational and sporting facilities (e.g., volleyball, bowling) operated by the Company, shall be considered as the Company's customer (hereinafter referred to as "Guest").
9.2. During data management, only those individuals authorized by the Company or those in employment or contractual relationship with the Company who have tasks related to the specific data management may have access to the personal data obtained by the Company.
Utilization of Hotel Services
10.1. In the course of providing services, the processing of all data relating to the individual is based on voluntary consent and aims to ensure service provision and communication. In cases indicated separately in the following subsections, the processing of guest data is necessary for the Company to fulfill its legal obligations, in which case the legal basis for data processing is statutory requirements. If the retention of data is required by law, the Company shall retain such data for the period stipulated in the relevant legislation (particularly tax and accounting laws), and shall delete them after the expiry of this period.
10.2. Additional data may be provided in the comments section for each service, facilitating a comprehensive understanding of the Guest's needs; however, this is not a prerequisite for room reservation or other services.
Room Reservation
10.3. During online, in-person (paper-based), or phone room reservations, the Company may request the following data from the Guest:
Registration Form
10.4. When utilizing various hotel services, the Guest fills out a registration form. By signing the registration form, the guest consents to the Company processing the personal data provided on the registration form within the specified deadline for the purpose of concluding and proving the contract, asserting any claims, and for archiving purposes. The mandatory data to be provided shall be processed by the Company for the purpose of fulfilling its obligations stipulated in the relevant legislation (particularly in laws related to immigration and tourism tax), for proving performance, and for identifying the Guest, until the competent authority can verify compliance with the obligations specified in the relevant legislation. Mandatory data for all guests include:
10.5. In addition to the aforementioned personal identification data, the following data must be processed for individuals from third countries:
Individuals with citizenship from a third country include anyone who is not a citizen of a European Economic Area member state, including stateless persons. The EEA member states are the member states of the European Union, Iceland, Liechtenstein, Norway, and Switzerland.
10.6. Providing the mandatory data is a prerequisite for availing hotel services.
10.7. hk.
10.8. By providing an email address on the registration form, the Guest has the option to subscribe to the Company's newsletter. Regarding the newsletter, the provisions of Section III. 7. are applicable.
Credit Card Information
10.9. The Company only uses bank, credit/debit card, or bank account details provided during room reservation to the extent and for the duration necessary to exercise its rights and fulfill its obligations. The data is managed by the contractual banking partners of the Company. Information regarding this data processing can be found on the respective Bank's websites.
Booking through Accommodation Intermediary Websites
10.10. If the Guest makes a reservation at the hotel operated by the Company through an accommodation intermediary website (e.g., booking.com, szallas.hu), the operator of the accommodation intermediary website electronically forwards the data provided by the customer during the booking process to the Company. The scope of data transmitted in this manner is contained in the data processing policy of the accommodation intermediary website used. The Company uses the data obtained in this way solely for the purpose of fulfilling the accommodation reservation and for contacting the Guest. In this case, data processing is necessary for concluding a contract with the individual or for preparing such a contract. The Guest data received from accommodation intermediary websites is subsequently processed by the Company in accordance with Sections 10.1–10.3. and 10.9.
10.11. During the resolution of disputes related to bookings, the accommodation intermediary website may provide additional information about
Handling of Data Regarding Restaurant Guests
11.1. When utilizing the services of the Pódium restaurant operated by the Company, the Company may request the following data from the Guest for table reservation:
11.2. The data provided during table reservation will be archived by the Company for the facilitation of future bookings. If the Guest objects to the archiving of their data, the Company will delete the relevant information.
11.3. Data related to table reservations can only be accessed by the employee(s) recording the data and the employee(s) fulfilling the reservation. Archived guest data is managed exclusively by the restaurant manager, stored separately and securely.
12.1. When using the volleyball and bowling courts operated by the Company for sports and recreational purposes, the Company may request the following data from the Guest for scheduling:
12.2. The data provided during reservations will be archived by the Company for the facilitation of future bookings. If the Guest objects to the archiving of their data, the Company will delete the relevant information.
12.3. Data related to court reservations can only be accessed by the employee(s) recording the data and the employee(s) fulfilling the reservation. Archived guest data is stored separately by the Company.
13.1. For accounting purposes, the Company transmits certain documents and receipts containing Guest data to Vipa-Conto Kft. (1077 Budapest, Rózsa u. 37., tax number: 13862655-2-42, accountant: Márk Ágoston).
Az űrlap teteje
14.1. On the Company's operated website, the Company may collect data about visitors to the website. Specifically, the Company may collect data about visitors' IP addresses, browser types, computer operating systems, application versions, language settings, and pages viewed. If the visitor accesses the website using a mobile device, the Company may also collect data related to the identification of the mobile device, device-specific settings and characteristics, and the visitor's location.
14.2. The hotel and restaurant operated by the Company are available on the Facebook social media platform.
14.3. The purpose of data management is to share the content found on the Company's website. Through the Facebook page, guests can participate in contests and stay informed about the latest promotions.
14.4. By clicking on the "like" link on the Company's Facebook page, the individual consents to the publication of the Company's news and offers on their own wall.
14.5. The Company also posts pictures/videos on its Facebook page about various events and the hotel and restaurant operated by the Company. If it's not a mass capture, the Company always obtains written consent from the individuals before posting pictures.
14.6. Otherwise, the data management rules of Facebook apply, information on which can be found in the privacy policy section of the Facebook website at www.facebook.com.
15.1. In the case of natural person recipients, the Company only sends newsletters with the consent of the individual concerned. By subscribing to the newsletter (on the website, by email, or in paper form), the individual consents to the Company sending electronic newsletters to the email address provided. The purpose of data management related to sending newsletters is to provide comprehensive or personalized information to the recipient about the Company's latest promotions.
15.2. The provided personal data is stored by the Company on a separate list, separated from data provided to the Company for other purposes. This list is only accessible to authorized employees and data processors of the Company. The list or data is not transmitted to a third party without authorization, and every security measure is taken to prevent unauthorized access.
15.3. The Company only processes the personal data collected for this purpose until the individual wishes to be informed via the newsletter or until the individual unsubscribes from the newsletter list.
15.4. The individual can unsubscribe from the newsletter at any time by sending a cancellation request to nagy.imre@hotelfamulus.hu.
15.5. To unsubscribe from the newsletter by mail, the individual can send a request to the following address: Hotel Famulus, 9027 Győr, Budai út 4-6.
15.6. On the Facebook page's timeline, the guest can subscribe to the news feed by clicking on the "like" link found on the page, and by clicking on the "dislike" link, they can unsubscribe. Additionally, through the timeline settings, they can delete unwanted news feeds appearing on the timeline.
16.1. The Company organizes prize draws to promote its services. Participation in the prize draw is possible after paper-based or online registration (on the Company's website or Facebook page), following the provision of the following data:
16.2. The purpose of data management is to maintain contact to deliver the prize to the winner. Data management continues until the end of the prize draw, and within 5 (five) business days after the end of the prize draw, the data handled in this way (excluding the winner's data) will be deleted. The Company retains the winner's data in accordance with current tax and accounting regulations and deletes them after the deadline has expired.
II. POLICY OF THE CAMERA-BASED PROPERTY SURVEILLANCE SYSTEM
17.1. Cameras operate on the premises of the hotel, restaurant, dormitory, and related facilities (such as squash and bowling alleys) operated by the Company for the personal and property security of Guests. The camera surveillance is indicated by pictograms and warning texts.
17.2. The purpose of camera surveillance is property protection. This includes safeguarding significant assets and personal belongings of Guests, considering that the detection of offenses, apprehension of offenders, prevention of such offenses, and their proof cannot be achieved otherwise. Camera surveillance is conducted in accordance with the provisions of Act CXXXIII of 2005 on the Rules of Personal and Property Protection and Private Investigation.
18.1. Live footage captured by cameras located on the premises of the hotel and dormitory operated by the Company is continuously monitored by security guards employed by a security service provider contracted with the Company. Details of the security service provider are as follows:
Company Name: Uni-Famulus Ltd. Headquarters: 9026 Győr, Egyetem tér 1. Managing Director: Klaudia Varga Email: info@uni-famulus.hu
18.2. A screen displaying live footage captured by cameras located on the premises of the hotel is also available at the hotel reception. Only the Company's employee serving at the reception can view the screen.
18.3. A screen displaying live footage captured by cameras located on the premises of the restaurant operated by the Company is located in the restaurant manager's office. Only the restaurant manager can view the screen.
19.1. Continuous recording is made from the cameras. Recordings made on the premises of the hotel and dormitory are stored on electronic storage devices located in the server room of the hotel operated by the Company; recordings made by cameras located in the Pódium restaurant are stored on electronic storage devices located in the restaurant manager's office. In the absence of use, the recorded image, sound, or image and sound recordings will be deleted by the Company within three business days from the recording. In accordance with Section 31(5) of Act CXXXIII of 2005, use is considered when the recorded image, sound, or image and sound recordings, as well as other personal data, are used as evidence in court or other official proceedings.
19.2. Any individual whose right or legitimate interest is affected by the recording of image and sound recordings may request, within three business days from the recording, with proof of their right or legitimate interest, that the Company or the security company commissioned by the Company not destroy or delete the data. Upon request from a court or other authority, the recorded image and sound recordings must be promptly sent to the court or authority. If, within thirty days of the request, the destruction has not been requested, the recorded image and sound recordings must be destroyed or deleted.
19.3. For the purpose of monitoring the activities of employees within the framework of their employment relationship, for the protection of life and physical integrity, property protection, and the subsequent investigation of irregularities, the live footage and recorded recordings of the cameras may be viewed by the Company's CEO, the manager of Famulus Hotel, and the manager of Pódium Restaurant. If the circumstances of the inspection do not exclude this possibility, the affected employee must be present during the inspection (subsequent viewing of recordings).
Cameras Located in the Famulus Hotel and Parking Lot:
Cameras Located on the College Campus:
Cameras Located in the Pódium Restaurant:
III. DATA SECURITY, LEGAL REMEDIES
21.1. The Company respects the rights of its employees and guests to privacy, therefore it has prepared the following Data Management Regulations (hereinafter: Regulations), which are available electronically on the Company's official website and in paper form at the hotel operated by the Company.
21.2. The Company, as the data controller, declares that during data processing it complies with the provisions of Act CXII of 2011 on informational self-determination and freedom of information (hereinafter: "Data Protection Act") and Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR), as well as the repeal of Directive 95/46/EC.
21.3. Personal data is processed by the Company solely for predetermined purposes, for the necessary duration, to exercise rights, and fulfill obligations. The Company only processes personal data that is essential for achieving the purpose of data processing and suitable for achieving that purpose.
21.4. The declaration of consent containing the consent of minors under sixteen years of age is valid only if given by the holder of parental responsibility over the child. The Company is entitled to verify whether consent has been given by the holder of parental responsibility over the child if necessary.
21.5 Scope of the Regulations
21.5.1 These data management regulations apply to all persons present in the areas of the hotel, college, restaurant, and sports and recreational facilities operated by the Company, to users of services provided by the Company, persons employed by or engaged in other legal relationships with the Company, interns, visitors to the Company's official website, and participants in competitions advertised by the Company.
21.5.2 These regulations shall enter into force on May 25, 2018, and shall remain in force until revoked
Data subjects may request from the data controller access to their personal data, their rectification, erasure, or restriction of processing, and may object to the processing of such personal data, as well as exercise their right to data portability; c) the right to withdraw consent at any time, based on Article 6(1)(a) or Article 9(2)(a), without affecting the lawfulness of processing based on consent before its withdrawal; d) the right to lodge a complaint with the supervisory authority;
22.1. In accordance with Sections 14 and 15 of the Information Act and Articles 15-22 of the GDPR, the data subject may request information from the Company as to whether the processing of their personal data is ongoing, and if so, about the data processed by them or by a data processor instructed by them, their sources, the purpose of the processing, its legal basis, duration, the name and address of the data processor, and its activities related to data processing, the circumstances of the data protection incident, its effects, and the measures taken to mitigate it, and also – in case of transmission of personal data – about the legal basis and recipient of the data transmission. Upon request, the Company shall provide the data subject with a copy of the data it processes.
22.2. If the personal data is inaccurate and accurate personal data is available to the Company, the Company shall correct the personal data. The Company shall notify the data subject of the correction, as well as those to whom the data may have been transmitted for processing purposes. Notification may be omitted if it does not prejudice the legitimate interests of the data subject with regard to the purpose of data processing.
22.3. The data subject may also request the correction of data processed by the Company, and may also request the completion of incomplete personal data – including by means of a supplementary statement.
22.4. The data subject may request the deletion of their personal data from the Company or the restriction of processing, except for processing based on a legal obligation.
22.5. The designated data protection officer of the Company is Julia Keglovich, hotel manager. Any questions and requests regarding the processing of customer and employee data (including requests for information, data modification, deletion of personal data, or requests for restriction of processing) should be officially addressed to the designated data protection officer at keglovich.julia@hotelfamulus.hu or by post to the Company's address (Pannon Famulus Ltd. 9022 Győr, Liszt Ferenc u. 42.). The Company shall fulfill the requests of the data subject within 25 days; regarding correction, restriction, marking, and deletion, the Company shall notify the data subject and those to whom the data may have been previously transmitted for processing purposes. Notification may be omitted if it does not prejudice the legitimate interests of the data subject with regard to the purpose of data processing. Upon the data subject's request, the Company shall provide information in writing. In case of refusal to provide information, the Company shall inform the data subject in writing under which provision of the Information Act the refusal was made and shall inform the data subject about the remedies available. If the Company does not fulfill the data subject's request for correction, restriction, or deletion, within 25 days from receipt of the request, the Company shall notify in writing or with the consent of the data subject, electronically, the factual and legal reasons for refusing the request for correction, restriction, or deletion.
22.6. In case of violation of personal rights, the data subject may turn to court against the Company.
22.7. For assistance on data protection issues, you can request the help of the National Authority for Data Protection and Freedom of Information:
Chairman: Dr. Attila Péterfalvi
Mailing address: 1534 Budapest, Pf.: 834
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c
Phone: +36 (1) 391-1400
Fax: +36 (1) 391-1410
Website: http://www.naih.hu
Email: ugyfelszolgalat@naih.hu
22.8. In matters not regulated in these Regulations regarding the enforcement of data subjects' rights, the Act CXII of 2011 on informational self-determination and freedom of information, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR) shall apply.
22.9. Detailed Data Processing Regulations concerning the processing of personal data and the operation of the camera surveillance system are available at the reception of the Famulus Hotel and on the Company's official website.
22.10. If you have any questions regarding the processing of your personal data or if you wish to exercise your rights as a data subject, please contact the designated data protection officer of the Company, Julia Keglovich, hotel manager, at the email address keglovich.julia@hotelfamulus.hu.
22.11. As of January 1, 2021, an amendment to Act CLVI of 2016 on the state tasks related to the development of tourist areas has entered into force, which obliges accommodation providers to record the data of guests specified by law on the storage provided by a storage service provider designated by the Government for the purpose defined by law. The storage service provider designated by the Government is the Hungarian Tourism Agency (MTÜ). VIZA is a multiple, asymmetrically encrypted IT system in which the personal data of all guests staying in Hungarian accommodation establishments since September 1, 2021, are stored in encrypted form as specified by law. The accommodation provider shall manage the data of guests until the last day of the first year following the date of knowledge, and the VIZA system shall retain the data submitted for up to two years. Searches in the data may only be carried out by the police for the purpose of crime prevention and detection.
The purpose of VIZA is to ensure the protection of the rights, security, and property of data subjects and others, as well as to enforce the provisions concerning the stay of third-country nationals and persons entitled to the right of free movement and residence, i.e., the primary objective of VIZA is to promote public order, public safety, the protection of state borders, and the protection of the rights, security, and property of data subjects and others.
The tasks of the introduced storage are performed by the Closed Guest Information Database (VIZA) system. More information is available at https://vizainfo.hu/.
